Product Packaging Update

Just received this as a response to the issue I had with the breakfast entree

Dear Bob,

Thank you for contacting Sara Lee. It is always important to hear from our
consumers, and we appreciate the time you have taken to contact us. We apologize
about your poor experience with the Jimmy Dean Entree.

Sara Lee Food and Beverage is committed to providing our customers with the
highest quality products.  Although we use "state of the art" production and
inspection systems at our facilities, we still experience product irregularities
on occasion.  Fortunately, consumers like yourself bring these issues to our
attention which allows us to take measures to correct the situation.  Our
Quality Assurance team has been notified.

In appreciation of your time, we would be happy to send you a complimentary
coupon to be used on a future purchase of a Jimmy Dean product.  You can expect
the coupon to arrive in 7-10 business days via the mail.  Should you have any
comments or questions in the future, please contact us via our website at
www.saralee.com or by calling our toll-free number, 1-800-925-3326. Our
representatives are available Monday-Friday between the hours of 7am and 6pm
CST.

Sincerely,


Julie
Sara Lee Customer Affairs Representative


I'm impressed that they responded, responded in a timely manner and trying to make
situation right.

As someone in the manufacturing field, getting information back on the issues is
often harder than people imagine. Hopefully, the Quality department will be able to
work with the production line and resolve the issue.